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Make mobile customer service easier than ever Nina Mobile brings the natural ease of voice control to your mobile apps and transforms them into powerful engagement tools that enable easy self-service.
How Nina Mobile is used
|Nina Mobile validates a user’s identity by having them say a simple passphrase, such as “My voice is my password”. It’s more secure than passwords and PINs, increases authentication rates and is much easier and friendly for the user.||Nina Mobile eliminates the need for the user to navigate through multiple menus and screens to get what they need from the app. Instead they say commands or ask questions and the right functionality is delivered instantly.||Nina Mobile enables users to make complete transactions by saying a single request, like “Pay my credit card”. The ease and simplicity of this increases transaction rates, customer loyalty, encourages further interactions.|
Watch people react to the amazing capabilities of Nina Mobile.
What can Nina Mobile do?
|Power of conversation||Let the user decide|
|Using natural language technology Nina understands complex sentences, multi-string words, abbreviations, slang, misspellings, fragments, and all things that make up a real human conversation.||Nina has been designed specifically for mobile app front-ends to support inputs via speech, tap and text—giving consumers flexibility to choose the interaction type they prefer at any point.|
What’s in Nina Mobile?
|Nina Virtual Assistant Persona™||Nina Virtual Assistant SDK™|
|Nina is a pre-made, reusable virtual assistant persona, which developers can leverage for their app, or use the available source code to quickly create a custom persona.||Mobile app developers can quickly develop their own virtual assistant by leveraging, adding or modifying pre-built reference designs and tasks addressing common use cases for travel and banking.|
|Reference Designs||Nina Virtual Assistant Cloud™|
|Nuance-hosted technology that provides the power and intelligence to Nina. Innovative algorithms developed by Nuance capture the intent of the conversations to provide rapid and relevant answers to customers’ queries.||A Nuance hosted service that provides the power and intelligence to Nina.The cloud offers scalable, redundant, and PCI compliant servers with guaranteed SLAs of 99.95% uptime. Hosting allows customers to focus on building a better mobile experience for their users, without the additional overhead needed to install, deploy, and manage hardware, software, and network updates.|