IT Help Desk Support

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IT Help Desk Support

 

Branded by you, delivered by us.

Our certified, U.S.-based Help Desk technicians are here to provide superior customer service and support to your clients – freeing you to focus on growing your business. Our first contact resolution is 77% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.

That’s more than outsourcing – it’s smart-sourcing.

    • Continuum Platform
        • Remote Monitoring and Management
        • Network Operations Center

Backup & Disaster Recovery

  • Help Desk
  • Tech Advantage

Let us take it from here.

If you currently task your high-value techs with fielding service calls, chances are they’re being overworked and underutilized. Give your techs nights, weekends and holidays off, and let them focus on what matters most to growing your business – serving as an advisor to your clients, identifying new business opportunities, and increasing existing recurring revenue.

Free them from their ad-hoc help desk duties, and let us be your outsourced help desk partner, we can take it from here. We’ll field the service calls – you can focus on growing your business, keeping your techs motivated and challenged and increasing their job satisfaction. That’s why we call it smart-sourcing.


IT Help Desk Outsourcing Highlights

  • Get your high-value techs away from mundane tasks
  • Focus on what matters most to your business
  • Do more for your business without pulling the night shift

By leveraging our help desk, you’ll be joining more than 400 MSPs and 50,000 end-users to whom we already provide Level 1 and 2 support. Backed by Continuum’s 650+ Network Operations Center (NOC) technicians, we also provide Level 3 support when your customers encounter major server or application problems such as Exchange or Active Directory errors.

And whether you sign up for support during normal business hours, after-hours or complete 24×7 coverage, we’ll take the time to learn about both you and your clients – so our expert technicians can truly act as representatives of your organization when your clients call.


Our Help Desk support includes:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Limited hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

We’ll even complete your small, multi-desktop projects at no extra cost – and our list of benefits is always growing.


Scaling Your Managed IT Services Business

Purpose-built for MSPs, our services can easily adapt to your unique needs. Whether you sign up for support during normal business hours, after-hours or complete 24×7 coverage, our white-label IT help desk allows Continuum technicians to function as representatives of your business when your clients call.

We’ll help you discover how to solve the ultimate managed IT services riddle –  how to grow your business without growing your IT staff.