Automatic Speech Recognition

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Automatic Speech Recognition

 

Speech recognition without frustration

As the foundational technology of our contact center and customer service automation solutions, Nuance ASR brings applications to life. It enables more efficient use of resources and exceptional customer interactions through better accuracy, flexibility, reliability and ease of use.
Improved accuracy and confidence

35.6% relative improvement for US-English 20% average improvement across 44 languages
35.6% relative improvement for US-English 20% average improvement across 44 languages

 

Automatic Speech Recognition in action

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On the speech track

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American Airlines (US Airways)

Hear Amtrak’s vision for their contact center, how speech automation has transformed their customer service organization and how their 10-year partnership with Nuance has impacted customer experience and operations. Read how the airline reached new heights in customer service with a fast, personalized self-service IVR system powered by Nuance.